Every order from I Love Washington is personally inspected, prepared, and packed by me before it leaves my hands.

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Shipping & Quality Inspection

Because I’m a small, artist-owned business, your order doesn’t come off a warehouse shelf and go straight into a shipping box. I personally inspect every item before it is packed to make sure it meets my quality standards and is free from damage or defects.

Each order is then carefully packaged using appropriate protective materials to help ensure it arrives in the same condition it left me. Particular care is taken with prints, puzzles, magnets, stickers, and other products so they are properly protected throughout transit.

I take a great deal of pride in the products I send out, and I would never knowingly ship an item that is damaged, defective, or below the standard I would expect to receive myself.

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Returns

All sales are final, and I do not accept returns for refunds or changes of mind.

Because every item is personally inspected before shipping and carefully packaged, I know the condition of each product when it leaves my hands.

If you believe your order has been damaged during shipping, please contact me as soon as possible after delivery with photographs of the item and its packaging so I can review what happened.

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Exchanges

Changed your mind about which design you would like? I’m happy to offer exchanges, provided the original item is returned in brand-new, unused, undamaged, and resalable condition.

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Local Exchanges

If you are local to the Cle Elum area, we can arrange to meet in person. Simply bring the item you would like to exchange. Once I have inspected it and confirmed that it is still in brand-new and undamaged condition, you may exchange it for another available item of equal value.

If you choose an item of greater value, you will simply need to pay the difference.

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Non-Local Exchanges

If you are not local, you may mail the item back to me for an exchange. Please contact me before sending anything back so I can provide return instructions.

Customers are responsible for the cost of returning the original item and the additional shipping cost of sending the replacement item.

Once I receive and inspect the returned item and confirm that it is in brand-new, unused, undamaged, and resalable condition, I will send your chosen replacement item of equal value. If the replacement item is of greater value, the price difference will also need to be paid before it is shipped.

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Items That Cannot Be Exchanged

I cannot accept an exchange if an item has been used, displayed, damaged, marked, bent, scratched, altered, or otherwise returned in a condition different from how it was originally supplied. Items must also be returned with their original packaging where applicable.

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A Small Business, Packed With Care

When you order from I Love Washington, there isn’t a fulfillment center between the artist and your doorstep. I create the artwork, inspect the products, pack the orders, and send them myself.

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That extra attention means I know exactly what condition your order is in when it leaves me — and I take the time to make sure it is packed with the care it deserves.

Thank you for supporting an independent Washington small business and the art behind every order.